Leadership Development
The Manager’s Most Important Tool
If managers spend between two-thirds and three-fourths of their day in conversation, shouldn’t we spend more time considering how the words we use impact—or fail to impact—others?
If managers spend between two-thirds and three-fourths of their day in conversation, shouldn’t we spend more time considering how the words we use impact—or fail to impact—others?
Even if you’re the best manager in your company, you should still periodically look in the mirror and ask yourself if you are building relationships that make people want to stay. If the answer isn’t clear, the next question should be “What do I do about it?”
Whether you’re a CSA facilitator, a L&D executive, or a line leader trying to get the most out of your investment in training, you’ll want to consider these actions to further develop the skill of accountability in your people.
Accountability is a liberating and energizing force, but it does limit our vocabulary when interacting with people. So one way to see if accountability is an issue for you or your teams is to listen to what’s being said.
