Director, Learning Solutions Architect

About Core Strengths

We are transforming organizations through their approach to people strategy by introducing Relationship Intelligence (RQ) as a solution to build better teams that fuel business performance.  Since 1971 over five million leaders have taken the SDI, our strengths-based relationship assessment.  We have pioneered coaching in the cloud and believe that every employee should have a portal into their working relationships.  We’ve created award-winning psychological assessments, a relationship coaching platform of the future, and are obsessed with continuing to improve the manager’s relationship with their team.  We are also revolutionizing the industry of talent itself by building culture transformation tools that attract the best of the best while generating results through working relationships in the flow of work.

About You

You’re an experienced professional with a track record working with talent management SaaS-based products for enterprise organizations. People who know you have commented that you are highly committed to learning – mostly because you believe deeply in personal development and the science of a growth mindset.  You understand the challenges of big organizations as they work to connect their people development to their business strategy.  You have a proven track record of designing learning journeys and the supporting curriculum for leaders, managers and their teams. You take a highly collaborative and cross-functional approach as you partner with sales and customer success to tailor RQ into customers’ learning and development needs. You connect the dots for how our products can bring the power of Relationship Intelligence into all realms of the employee experience.

About the Role

As a Learning Solutions Architect you are focused on four priorities: 

1. Pre-sales: You are the subject matter expert in the  pre-sale buying journey to help prospective customers ask the right questions to discover the right solution.  As the SME you will help customers with solution design, implementing elements of curriculum planning and explaining how technology and integrations support reinforcement through the flow of work.
2. Implementation: Support Customer Success with the implementation of RQ into a time-boxed solution. You will focus on tailoring customer pilots to provide proof-of-concept in order to secure the Land of L.A.C.E (Land, Adopt, Consume, Expand)
3. Education: Design product playbooks for educating pre-sellers (SDRs), direct sellers, partner consultants and master facilitators.  Lead weekly education sessions to upskill these teams.
4. Community: Lead the content strategy for certification and build an engaging community of  internal customer champions through conferences, forums and loyalty programs.

Responsibilities:

• Take ownership of providing subject matter expert services in the sales meetings with buying personas teams: Susan (VP Talent Development), Cindy (Director of Leadership Development, Lance (Training Manager) and Gina (Director of Organizational Development/Effectiveness)
• Listen to and translate the needs of stakeholders within prospect customers’ talent department  into proposals for relationship intelligence learning solutions.
• Work closely with the Customer Success team to deliver an exceptional onboarding experience for our customers.
• Design a solution library for curriculum design to provide prospects with learning activities to support adoption and lay the foundation for product consumption.
• Focus on the voice of the customer to identify approaches to sales positioning that are linked to organizational initiatives and recurring employee activities.
• Continually test, learn, and iterate on sales positioning to evolve approaches to early prospect engagement conversations to identify solutions that stick.
• Work cross-functionally with Customer Success, Sales, Delivery, Product and Marketing to share insights from customer conversations that inform cohesive sales and product positioning.
• Serve as the primary subject matter expert in the  pre-sale buying journey to help prospective customers ask the right questions to discover the right solution.
• Tailor customer pilots to provide proof-of-concept in order to secure the Land of L.A.C.E (Land, Adopt, Consume, Expand).
• Design product playbooks for educating pre-sellers (SDRs), direct sellers, partner consultants and master facilitators.  
• Lead the content strategy for certification and build an engaging community of  internal customer champions through conferences, forums and loyalty programs.

Qualifications:

• 5 years of demonstrated experience working in talent development for an enterprise organization.
• Track record working with talent management SaaS-based products.
• Experience designing learning journeys and curriculum for leaders, managers and their teams.
• Strong growth mindset for learning and personal development.
• Highly collaborative work style to support cross-functional project work. 
• Action-oriented with a mindset for making things happen.
• Passionate about making people’s work lives better through improving team relationships.
• Comfortable working in a dynamic, fast-paced environment.  
• Capable of managing multiple projects and priorities.
• Excellent written and verbal communication skills.
• Ability to work independently without a great deal of supervision in an entrepreneurial environment.
• Ability to manage and interact with a dispersed team of employees.
• Bachelor’s Degree (MBA or equivalent is a plus).

What Core Strengths Offers

• The chance to disrupt the entrenched HR Tech industry.
• A supportive and optimistic team that likes to learn from each other.
• A product development pipeline that’s constantly pushing new features and enhancing the quality of existing products.
• A small company culture (we are an international team of 70+ and have a zero-drama culture).
• Having fun in a challenging and rewarding environment.
• Your own top-of-the-line MacBook Pro, dual 27” 5k monitors, a stand-up desk, and a Herman Miller Aeron Chair (for your home office).
• A very competitive salary.
• 401(k) with 3% company matching.
• Three weeks of Vacation/PTO.
• Three dedicated Employee Development Days.  Beyond your normal paid time off for vacations, this role comes with three additional days off along with a $2,000 annual investment in professional and personal growth that YOU direct to focus your learning.  Just name the area you want to personally grow and your manager works with you to identify a conference or course you can take.
• Excellent medical / dental / vision health insurance. 

What Core Strengths Doesn’t Offer

• Lack of direction: we maintain a clear roadmap and product pipeline.
• Pre-meetings: we don’t hold meetings to plan other meetings.
• A commute: no hours wasted in megaregion rush hour traffic.
• A dress code: board shorts and flip-flops is acceptable attire any day of the week.  After all, we were birthed in Carlsbad, CA by surfers and adrenaline junkies.
• Endless Zoom meetings: we regularly schedule trips to the beach city of Carlsbad, CA to bring together the Science and Product teams.  This includes winter trips with field trips to Glamis for sand car experiences.
• A myopic view of the world: we are live in 16 languages and 50% of our revenue comes from outside North America. You will work with an application that is culturally relevant across the globe.
• An unproven business model: we turn 50 yrs old in 2022 and are a rule of 40 SaaS company
• Disconnected leaders: you have a direct line to the founders of the company who will take a personal active role in your career development.