Tackle conflict head-on
Opposition is healthy disagreement. Conflict can damage relationships. Knowing the difference is key to performance.
When people choose to avoid conflict rather than express a contrary point-of-view, diverse perspectives are silenced, and people walk away feeling unrepresented, unheard, and undervalued. Active conflict can be even worse, inflicting damage to relationships that affects the entire team and might derail crucial projects.
Results through Relationships training teaches teams how to discern opposition from conflict and, using a common language, objectively discuss differences, get ahead of brewing tensions, and use opposition as catalysts for innovation.
Everyone reacts differently to conflict
People’s motives change as they enter conflict. Some want to keep the peace, some want to go it alone.
The SDI 2.0 Conflict Sequence enables people to correctly “see” a conflict in themselves and others – and to manage it more effectively. With the ability to resolve conflict quickly, teams reduce the time and resources spent on conflict. They have more time to work collaboratively, instead of losing opportunities or missing deadlines, because they could not get along.