Company: Core Strengths
Job-type: Full-time (40 hours)
Environment: Casual culture with a commitment to personal development
About Core Strengths
We are transforming organizations through their approach to people strategy by introducing Relationship Intelligence (RQ) as a solution to build better teams that fuel business performance. Since 1971 over five million leaders have taken the SDI, our strengths-based relationship assessment. We have pioneered coaching in the cloud and believe that every employee should have a portal into their working relationships. We’ve created award-winning psychological assessments, a relationship coaching platform of the future, and are obsessed with continuing to improve the manager’s relationship with their team. We are also revolutionizing the industry of talent itself by building culture transformation tools that attract the best of the best while generating results through working relationships in the flow of work.
About the Role
Core Strengths is looking for a Customer Success Manager to lead the expansion of our talent development solution across the United States and Canada. One of the ways in which we do this is by ensuring that our clients will be as successful as possible, both by knowing how to use our products and how to communicate with the managers that make up their audience. That’s where you come in. As a Customer Success Manager, you will assist our Sales Team pre-sales with any product related questions and suggestions, post-sales with our larger accounts to provide web-based and face-to-face training and on-boarding of new facilitators, and monitor the usage and successful application of our products in client organizations. You will be instrumental in ensuring our customers are successful using our digital platform and in doing so, be their coach, first point of contact, and advocate. As the lead on our enterprise customers, it is your responsibility to ensure plan renewal through our ROI impact cloud. Your focus will be on the Americas, so you should be based in a location that best positions you to serve the clients in that time zone.
Your Primary Responsibilities:
You’re experienced in training people, preferably using Zoom, you have an aptitude and interest in technology, and you have the communication skills to explain the application of new technology to those who don’t have a tech background. You enjoy working with people and thrive as a customer-facing leader who can help clients address challenges with the most current information and ready access to internal subject matter experts. Most importantly, you’re a relationship builder: People trust you and are willing to candidly share their concerns and frustrations, knowing that you have their best interests in mind. You’re then able to advocate for the client with internal stakeholders to address issues and inform future product development..
Your excellent communication skills help you build those relationships. You enjoy interacting with others throughout the day, and have strong written and verbal skills. You also speak the language of technology and can easily toggle between a conversation with an internal programmer to a conversation with a client who struggles with technology basics. Ideally, you come with some knowledge of the Human Capital space and / or SAAS experience, as well as a curiosity about psychology and developing human potential.
People say you are very friendly and patient when explaining things to others. This comes because you value diplomacy and you readily adjust to the situation you’re in. Your exceptional organizational skills allow you to juggle several projects with being attentive to the details of each. You’re already a master of the tools of our trade: Salesforce and Zoom, as well as Gmail, Google Sheets, and Documents.
What Core Strengths Offers
What Core Strengths Doesn’t Offer